Cosmetica Beauty & Personal Care Equipment Trading LLC we  respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share information when you visit www.cosmeticatrading.com, contact us, purchase from us, communicate through WhatsApp, or submit an enquiry or quotation form through Facebook or Instagram.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number and WhatsApp number.

• Business information: Salon or company name, job title and business location.

• Enquiry information: Products of interest, quantities, preferred upholstery colours, customization requirements and other information included in your message.

• Order information: Products ordered, billing and delivery address, transaction details and payment status.

• Website and device information: IP address, browser type, device type, pages visited, referring website and interaction with our website.

• Marketing information: Your communication preferences and consent to receive promotional messages.

• Information from Meta forms: Information you choose to submit through a Facebook or Instagram Instant Form.

Please do not provide sensitive personal information unless it is necessary for your request.

2. How We Collect Information

We may collect information:

• Directly from you through our website, quotation forms, contact forms or showroom.

• Through Facebook and Instagram Instant Forms.

• Through WhatsApp, telephone, email or other communications.

• Automatically through cookies and similar technologies.

• From service providers, business partners or publicly available business sources where permitted by law.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and quotation requests.

• Recommend suitable products and prepare personalized quotations.

• Contact you by telephone, email or WhatsApp about your request.

• Process orders, payments, deliveries, installation and after-sales support.

• Manage customer accounts and business relationships.

• Provide product information, training and customer service.

• Improve our website, services, advertisements and customer experience.

• Measure the performance of our Facebook and Instagram advertisements.

• Send marketing or promotional communications where permitted or where you have provided consent.

• Prevent fraud, protect our systems and maintain security.

• Comply with legal, regulatory, accounting and contractual requirements.

We process personal information based on your consent, your request for a quotation, the performance of a contract, our legal obligations and our legitimate business interests where permitted by applicable law.

4. Facebook and Instagram Lead Forms

When you submit information through a Cosmetica advertisement or Instant Form on Facebook or Instagram, Meta provides the information you selected to Cosmetica so that we can respond to your enquiry.

Our handling of that information is governed by this Privacy Policy. Meta may separately process information according to its own privacy policy and terms.

Submitting a form does not require you to complete a purchase. However, the information you provide should be accurate so that we can prepare the correct quotation and contact you.

5. Cookies and Tracking Technologies

Our website may use cookies, Meta Pixel, analytics services and similar technologies to:

• Keep the website functioning correctly.

• Remember preferences.

• Understand how visitors use the website.

• Measure advertising performance.

• Show relevant advertisements.

• Improve our website and services.

You can manage cookies through your browser or available website cookie controls. Disabling certain cookies may affect some website features.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with:

• Meta Platforms when using Facebook and Instagram advertising services.

• Website hosting, IT, analytics, CRM and communication providers.

• Payment processors and financial service providers.

• Delivery companies, installers and logistics partners.

• Manufacturers, suppliers or authorized distributors when necessary to prepare or fulfil your quotation.

• Professional advisers, including accountants, auditors and legal advisers.

• Government authorities, courts or regulators where disclosure is legally required.

• A buyer or successor if our business undergoes a merger, sale or restructuring.

Service providers are expected to process information only for authorized purposes and to apply appropriate security measures.

7. International Data Transfers

Some technology platforms and service providers may process information outside the United Arab Emirates.

Where required, we take reasonable steps to ensure that international transfers are made in accordance with applicable data-protection requirements and appropriate safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your enquiry.

• Maintain our customer relationship.

• Fulfil an order or contract.

• Provide warranties and after-sales support.

• Meet accounting, tax, legal and regulatory requirements.

• Resolve disputes and protect our legal rights.

When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.

9. Data Security

We use reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Request information about how your personal data is processed.

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction or suspension of certain processing.

• Request transfer of your personal information where applicable.

• Withdraw consent at any time where processing is based on consent.

• Object to certain automated processing decisions.

• Opt out of marketing communications.

To exercise your rights, contact info@cosmeticatrading.com. We may request reasonable information to verify your identity before processing your request.

You can stop promotional communications at any time by using the unsubscribe option or contacting us directly.

11. Children’s Privacy

Our products and services are intended for salon professionals, businesses and adult customers. We do not knowingly collect personal information from children.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for their privacy practices. Please review the relevant third party’s privacy policy before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The updated policy will be published on this page with a revised effective date. We encourage you to review it periodically.

14. Contact Us

For questions, concerns or privacy requests, contact:

Cosmetica Beauty & Personal Care Equipment Trading LLC

Shop No. 1, Al Fardan Building

Port Saeed, Deira, Dubai

P.O. Box 86247

United Arab Emirates

Email: info@cosmeticatrading.com

Telephone: +971 4 239 4666

WhatsApp: +971 55 869 5210

Website: www.cosmeticatrading.com